Call Center Representative Job in Pittsburgh

Edgar Snyder & Associates seeks a Call Center Representative for our Intake Department in our downtown Pittsburgh office.

Edgar Snyder & Associates is a plaintiffs' personal injury law firm with over 130 attorneys and legal staff and five office locations. Anyone who lives in western Pennsylvania and watches television will likely recognize Edgar Snyder as the injury lawyer who points and says: "There's never a fee unless we get money for you." For over 30 years, the law firm has represented over 50,000 accident victims as well as injured workers entitled to PA Workers' Compensation benefits and people with disabilities who have been denied Social Security Disability benefits.

This role is part of the Intake Department and is responsible for obtaining key information from callers and creating a synopsis of the call for review. This position requires a great amount of attention to detail to prevent missing any key elements, meanwhile empathizing with the caller. Other qualities include someone who is both helpful, and friendly as to make our callers feel welcomed right from the start.

Job Requirements:

  • Minimum of 1 year working in a customer service
  • Proficiency in MS Office and Outlook
  • Excellent verbal communication skills
  • Ability to multitask in a fast pace environment
  • Excellent organizational and follow-up skills
  • Ability to work cooperatively within a team
  • Capability of receiving 14 to 20 client calls a day
  • Critical Thinking & Detail Orientation are essential

Duties and Responsibilities:

  • Answer calls in professional manner
  • Obtains required information from each caller
  • Consistently completes data entry while maintaining empathy with callers

Edgar Snyder & Associates offers a competitive compensation package with a comprehensive benefits program. For consideration, please send your resume and cover letter to or to:

Edgar Snyder & Associates
Attn: Human Resources Department
USS Tower, 10th Floor
600 Grant Street
Pittsburgh, PA 15219

Equal Opportunity Employer