Edgar Snyder & Associates®
A Law Firm Representing Injured People
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Call Center Representative Job in Pittsburgh

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Edgar Snyder & Associates, voted one of the Best Places to Work in Western Pennsylvania, seeks a Call Center Representative to work in the Pittsburgh, PA office.

Job Requirements:

  • High school graduate or associate degree
  • 3-5 years of customer service / call center experience
  • Proficiency in MS Office and Outlook; knowledge of Needles or other case management system preferred
  • Excellent customer service as well as written and verbal communication skills
  • Excellent organizational and follow-up skills

Duties and Responsibilities:

  • Handles inbound and outbound calls with the goal of increasing business, client satisfaction and retention
  • Follows basic procedures and scripts
  • Requires fundamental knowledge to navigate the Firm’s customer information systems and/or order system along with a basic knowledge of the Firm’s services
  • Responsibilities may include answering customer questions, explaining and selling available services, correcting errors, and/or developing leads
  • Maintains interactions and transactions records, records details of inquiries as well as actions taken
  • Requires knowledge to interface successfully with other department within the Firm

Edgar Snyder & Associates offers a competitive compensation package with a comprehensive benefits program. For consideration, please send your resume and cover letter to careers@edgarsnyder.com or to:

Edgar Snyder & Associates
Attn: Human Resources Department
USS Tower, 10th Floor
600 Grant Street
Pittsburgh, PA 15219

Edgar Snyder & Associates is an Equal Opportunity/Affirmative Action Employer. (EEO/AA)

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If I was ever in an accident again, my first phone call would be to Edgar Snyder & Associates. Car Accident Victim
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Client suffered seizures and leg injuries
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Client required multiple surgeries
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