Call Center Representative (Pittsburgh, PA)

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Edgar Snyder & Associates, voted one of the Best Places to Work in Western Pennsylvania, seeks a Call Center Representative to work in the Pittsburgh, PA office.

Job Requirements:

• High school graduate or associate degree
• 3-5 years of customer service / call center experience
• Proficiency in MS Office and Outlook; knowledge of Needles or other case management system preferred
• Excellent customer service as well as written and verbal communication skills
• Excellent organizational and follow-up skills

Duties and Responsibilities:

• Handles inbound and outbound calls with the goal of increasing business, client satisfaction and retention
• Follows basic procedures and scripts
• Requires fundamental knowledge to navigate the Firm’s customer information systems and/or order system along with a basic knowledge of the Firm’s services
• Responsibilities may include answering customer questions, explaining and selling available services, correcting errors, and/or developing leads
• Maintains interactions and transactions records, records details of inquiries as well as actions taken
• Requires knowledge to interface successfully with other department within the Firm

Edgar Snyder & Associates offers a competitive compensation package with a comprehensive benefits program. For consideration, please send your resume and cover letter to careers@edgarsnyder.com or to:

Edgar Snyder & Associates
Attn: Human Resources Department
USS Tower, 10th Floor
600 Grant Street
Pittsburgh, PA 15219

Edgar Snyder & Associates is an Equal Opportunity/Affirmative Action Employer. (EEO/AA)