Call Center Representative (Pittsburgh, PA)
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Edgar Snyder & Associates, voted one of the Best Places to Work in Western Pennsylvania, seeks a Call Center Representative to work in the Pittsburgh, PA office.
Job Requirements:
- High school graduate or associate degree
- 3-5 years of customer service / call center experience
- Proficiency in MS Office and Outlook; knowledge of Needles or other case management system preferred
- Excellent customer service as well as written and verbal communication skills
- Excellent organizational and follow-up skills
Duties and Responsibilities:
- Handles inbound and outbound calls with the goal of increasing business, client satisfaction and retention
- Follows basic procedures and scripts
- Requires fundamental knowledge to navigate the Firm’s customer information systems and/or order system along with a basic knowledge of the Firm’s services
- Responsibilities may include answering customer questions, explaining and selling available services, correcting errors, and/or developing leads
- Maintains interactions and transactions records, records details of inquiries as well as actions taken
- Requires knowledge to interface successfully with other department within the Firm
Edgar Snyder & Associates offers a competitive compensation package with a comprehensive benefits program. For consideration, please send your resume and cover letter to careers@edgarsnyder.com or to:
Edgar Snyder & Associates
Attn: Human Resources Department
USS Tower, 10th Floor
600 Grant Street
Pittsburgh, PA 15219
Edgar Snyder & Associates is an Equal Opportunity/Affirmative Action Employer. (EEO/AA)
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